Privacy Policy

All information given to Vetlife and to our partners providing support services will be treated with sensitivity, care and discretion. The information you provide to Vetlife is treated as confidential.

Personal information will be used for administration, statistics or other purposes connected to the help and support we provide. We sometimes provide support through expert partners and we will get your consent before sharing any information about your situation.  We will not disclose personal data to third parties without your consent.

Members of staff may discuss aspects of your enquiry or circumstances with their immediate colleagues and where working with our partners to provide support, with them. If such discussions take place it will usually be for the sole purpose of seeking information, confirming the best course of action, or helping the member of staff to reflect on their work with you. All such conversations will be respectful and will not trivialise issues brought to our attention.

Vetlife staff will not pass on personal information about you to anyone without your express permission, subject to the following exceptions:

  • When we are asked by external agencies to disclose information and there is a legal requirement to do so
  • Where there is a legal requirement to do so

The Vetlife Helpline anonymous email service operates from an independent secure site and is designed to ensure that email addresses are not visible, even to the Vetlife Helpline volunteers and the website administrators.


Our website uses cookies to help provide you with the best experience we can. Cookies are small files that are stored on your computer or mobile phone when you browse websites. Some cookies are essential to enable our website to work as expected while others allow us to provide you with a better service. Where any personal information is provided it will only be used to deliver the support you have requested.

Marketing preferences 

If you do not wish to receive information about our fundraising activities or services by post or telephone please advise us of this fact. In addition, we may wish to send you email and SMS communications relating to our fundraising activities and support services.  If you would like to receive these communications, please advise us where appropriate. You may opt out of receiving any marketing communications at any time by following the instructions contained in each marketing message or by sending us an email at

Third party websites

This website contains links to other websites which are outside our control and are not covered by this Privacy Policy.  Vetlife cannot be held responsible for the privacy practices of other websites and all visitors are encouraged to check the privacy statement of each website they visit that collects personal information.


All information we collect is held in the strictest confidence. We will only disclose personal information to affiliate charities, law enforcement agencies and suppliers we engage to process data on our behalf in line with the Data Protection Act 1998.

Access to your information

You have a right to access the personal information that Vetlife holds about you. Please email or write to:

Vetlife, 7 Mansfield Street, London W1G 9NQ

Vetlife is entitled to make a charge for supplying this information and will reply within 40 days of receipt of your request. It will help us to locate your records more easily if you can tell us something about the nature of your contact with us when making the request. Please note that we may request proof of your identity before disclosing personal information.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.