The RCVS's complaints procedure seeks to ensure that only those fit to practise as veterinary surgeons are allowed to do so.

The College can only respond to complaints about a named individual that fall within the scope of its jurisdiction. In common with other regulatory bodies, the College’s powers are limited to cases in which it is alleged that a member is guilty of serious professional misconduct or has been convicted of a criminal offence, ie where there is evidence of impaired fitness to practise. The College is not able to adjudicate on allegations of professional negligence – see Advice Note 2.

The Veterinary Surgeons Act 1966 provides for a Preliminary Investigation Committee to oversee the investigation of complaints and this Committee may pass a complaint to the Disciplinary Committee for a formal and public hearing if appropriate. If a veterinary surgeon is unfit to practise, his or her name may be removed or suspended from the Register. From 2010, this will also apply to registered veterinary nurses.

The majority of complaints do not result in a formal hearing and in such cases the RCVS sets out its view of the matter to the veterinary surgeon and complainant. If there are any areas of concern, advice may be given to the veterinary surgeon concerned.

Detailed information about the complaints process, including the form that complainants are asked to complete, can be viewed on RCVS on-line.

Should you have any questions about the process or would like to discuss a complaint you believe has been levelled against you, please contact the College on profcon@rcvs.org.uk or 020 7202 0789.