Consumer Rights

As well as the sources of legal advice already listed some links to guides from reliable sources are listed below:

• Consumer Direct
  
  Website and helpline funded by the Office of Fair Trading and manned by regionally based advisors who are specially trained to give practical and free advice on all kinds of consumer issues – from problems with cars to faulty household appliances. 
  Tel: 08454 04 05 06 
  Website: www.consumerdirect.org.uk
  
  
• Office of Fair Trading Guides
  
  
  • How to Avoid Scams 
  • How to Find Trustworthy Businesses to Deal With
    
    
• Trading Standards Institute
  
  Provide guidance on consumer protection for both individuals and businesses
  
  
• Citizens’ Advice Bureau
  
  The Citizens Advice service helps people resolve their employment, legal, money and other problems by providing free information and advice from over 3,000 locations, and by influencing policymakers. The majority of their advisers are trained volunteers, helping people to resolve nearly 5.5 million problems every year.
  Website: http://www.citizensadvice.org.uk/
  
  
• National Mediation Helpline
  
  It may be worth considering using the National Mediation Helpline (NMH) on 0845 60 30 809 a public service which will provide advice on using mediation to solve problems such as personal injury, small claims, and business and consumer disputes.
  
  Callers will be referred to a mediation provider, who will arrange an appointment with a trained, independent expert.  By discussing issues with both sides, the mediator will help them reach a settlement without the cost and complications of litigation.
  
  Results of the process could include compensation, a refund or replacement of goods, an apology or explanation - or a change in policy.