Vet Helpline is a listening service for vets, vet nurses, students and any family or colleagues who are concerned about someone in the veterinary community.
Calls and emails are answered by a group of trained volunteers who have experience of the profession. We will be there to listen and offer emotional support and a space to talk about how things are for you whatever is on your mind. We offer empathetic support for work, emotional, addictive or financial problems and refer callers on for specialist advice where appropriate.
All calls and emails are completely confidential. We don't mind at all if you don't give us your real name.
PLEASE NOTE THAT THIS SERVICE DOES NOT PROVIDE ADVICE ABOUT ANIMALS TO THE PUBLIC.
This is a 24-hour service available every day of the year including Christmas. When you call 07659 811 118 you will be put through to an answering machine where you can leave your contact details. Your call will normally be returned shortly after you have left a message.
Click on the green box on the Vetlife homepage to register to send an email to Vet Helpline on a system which prevents your address being visible. This will allow you to be completely anonymous. Your address will be replaced with a random number which will be matched to other emails you send, but which will not have any identifying detailsfrom your email address or your location.
Emails are kept on a secure server for 30 days so that if you want to email us again, we can see that you have contacted us before. After 30 days, all emails are automatically deleted.
We undertake to reply to your email within 24 hours.
There are currently twenty-five unpaid volunteers that run the service 24 hours/day on every day of the year. They are either veterinary surgeons or spouses of a veterinary surgeon. Only the Chair, currently Rosie Allister MRCVS, does not remain anonymous.
For statistics on calls to Vet Helpline see the VBF Annual Review 2012/2013.
A generous annual donation from RCVS and the BVA funds regular training for the Vet Helpline Helpers.
Please help us to ensure that every veterinary workplace has a Vet Helpline sticker clearly visible in a prominent place. The sticker shown below can be ordered from email@example.com.